YOUR WELL-BEING IS OUR PRIORITY

COVID-19 Update

Dear Guest,

Namaste!

Greetings from Evershine Resort!

Your safety and well-being remains our highest priority.

We fully understand that you may be experiencing stress and disruption during this global pandemic situation with travel restrictions and cancelled or postponed public events. We would like to inform you that we are constantly monitoring the situation and adapting all required measures as advised by local and Global authorities.

The below precautionary and response measures are helping us to continuously provide a safe and clean environment:

Below Slide is in place at Evershine Resort, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent and cleaning of high-contact areas and surfaces), and identification of escalation process in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional response teams, including round-the-clock doctor assistance and occupational health experts, to provide guidance to our hotel and help address specific requests when needed

We understand the need of flexibility required in travel plans and considering the current situation, we have amended our policy for guests with existing individual reservations and are waiving cancellation fees for hotel stays up to 30th September, 2020. If you wish to modify or cancel your booking, please contact Evershine Resort Reservations Contact Centers + 91 216 826 2000/2007/2009.

Guests, who have booked through a travel agent or other third parties, are advised to contact their booking provider for information on their cancellation policies and for group bookings, contact your meeting organizer for further assistance.

Beyond the measures taken above, we would sincerely appreciate your co-operation, with regard to preventing the spread of the coronavirus. If you experience flu-like symptoms and need an appointment with a doctor while you are in the hotel, please let our associates know immediately, so that we can ensure our collective well-being.

Care for our guests is a priority at Evershine Resort, for we truly believe in the ancient Indian adage: “Atithi Devo Bhava” –“Guest is God”. This is embedded in our day-to-day operations, and is delivered from the heart by our associates. Rest assured, while you enjoy the ultimate luxury and graciousness of Indian hospitality at our hotel, we will continue to provide you a safe and secure environment.

We look forward to welcoming you back soon.



Ensuring safety at every stage
  • Mandatory use of protective gear including masks, gloves and PPE kits for all our associates
  • Regular temperature checks of all guests, associates and partners upon entering the hotel premises
  • Alarms for all the associates as a reminder to sanitize themselves
  • Rigorous deep cleaning and application of disinfectants in guest rooms, fitness centers and restaurants
  • Cleaning of all high-touch points like door handles, elevator buttons, counter tops, table tops and railings with disinfectant at regular intervals
  • Use of personal vehicle for traveling ensure maximum safety
  • Sanitization and inspection of all cars by the concierge team before and after every transfer
  • Deployment of task force under the guidance of our partners and a dedicated Hygiene Manager, to ensure that all protocols are strictly followed across all hotels


Maintaining highest standards of food hygiene
  • Restaurant seating to ensure social distancing
  • Introduction of an e-menu that can be viewed by guests on their respective phones
  • Use of hand sanitizers in restaurants
  • Introduction of natural immunity-boosting beverages, which will help our guests stay healthy
  • Washing and sanitization of vegetables, fruits and groceries
  • Preparation of food in small quantities to ensure fresh food is served to the guests
  • Washing of all dishes at 80 degrees Celsius


Leveraging technology for a safe stay
  • Contactless check in and check out facility provided with the privilege of paying through phone at check out
  • Use of high bar pressure dry steam cleaners
  • Electrostatic sprayers, a hospital-grade disinfectant
  • Full access to digital news and e-papers instead of print newspapers

We’re ready to welcome you for a remarkably safe stay, where caution is the new normal.

Address

Evershine Resort
(A unit of Heath View Holiday Resort Ltd.)
C.T.S No 182, Gautam Road,
Mahabaleshwar – 412806

Phone

+ 91 216 826 2000
+ 91 216 826 2007
+ 91 216 826 2009